Skip to main content

Contact

Talk to us

Send us the detail and a person will read it. If it is urgent, the phone is faster — and if a card is involved, freeze it in the app first.

Send us an enquiry

We reply to every message within one working day, to the address you give us here.

Your details

Optional. Include the country code, for example +44 7700 900123.

Up to 500 characters. Please do not include card numbers, passwords or passcodes.

Complaints

If we have got something wrong

Tell us and we will put it right. We acknowledge every complaint within three working days and aim to resolve it within eight weeks.

Write to us at complaints@reliancebank.example, call 020 7946 0100, or raise it with anyone in a branch. You will be given a reference and the name of the person handling it.

If you are unhappy with our final response, or if eight weeks pass without one, you can refer the complaint to the Financial Ombudsman Service free of charge.