Company
A bank built around one idea: a customer should never be surprised by their own money. Who we are, how we are governed, and what we will not do.
Why customers trust Reliance Bank
- £85,000
- protected per personEligible deposits are covered by the Financial Services Compensation Scheme.
- 1.4m
- personal and business customersAcross current accounts, savings, cards and lending.
- < 2 hours
- typical domestic transferMost arrive within two hours; all within one working day.
- 24/7
- fraud team, every dayA person answers the lost-and-stolen line at any hour.
What we hold to
Four principles, and what each one costs us
Every one of these is a decision that some part of the business would prefer we had not made.
Publish the price
Every rate, fee and limit is on one page, in full, before anyone opens an account. A charge that only appears on a statement is a charge we should not be making.
No introductory anything
No teaser rates that lapse, no fees waived for six months, no bundle you have to keep to hold the price. The terms on the day you join are the terms in year five.
Say it before it happens
Fourteen days’ notice before a rate falls, sixty before a new charge, and an alert before a payment would take you overdrawn — while there is still time to act.
Money is a fact, not an estimate
Every balance in this bank is derived from a double-entry ledger and reconciled daily. Nothing is rounded, nothing is approximated, and nothing is adjusted by hand.
History
How we got here
2016
Founded in London with a banking licence and eleven people.
2018
Current accounts and cards launched. The first fee page fitted on one screen; it still does.
2020
Business banking, multi-user approvals and payroll.
2022
Multi-currency wallets in twenty-five currencies, converted at the network rate.
2024
Passkeys replaced passwords as the default way to sign in.
2026
1.4 million personal and business customers, and sixty branches.
Governance
Who we answer to
Reliance Bank plc is registered in England and Wales (company number 09482173), registered office 1 Foundry Square, London EC2A 4RQ. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Eligible deposits are protected up to £85,000 per person by the Financial Services Compensation Scheme.
Reliance Bank plc is supervised by both the Prudential Regulation Authority, which is responsible for our financial resilience, and the Financial Conduct Authority, which is responsible for how we treat customers. Our annual report and our Pillar 3 disclosures are published each year and are available on request.
Press enquiries: press@reliancebank.example.
Come and build it
We hire engineers, risk specialists, designers and people who like talking to customers.